MUHAMMAD NOMAN ABBAS
Convocation Year: 2026
Email: iteb4.muhammadnomanabbas@gmail.com
Contact: 03147964059
Objective: Results-driven IT professional with over 8+ years of experience in database management, software development, application support, and data analysis across healthcare and retail industries. Adept at designing and supporting ERP/retail systems, optimizing SQL queries, developing Crystal Reports, and troubleshooting mission-critical applications. Successfully developed and implemented patient management systems for the healthcare industry, enhancing data accuracy, patient flow, and operational efficiency. Skilled in developing data visualizations through Power BI and Excel to provide actionable insights, creating business process documents, SOPs, RCA reports, and delivering user training sessions to improve system adoption and performance. Proven expertise in implementing innovative software solutions, streamlining workflows, and maintaining high data quality and system performance standards. Committed to leveraging technical expertise to drive organizational success and operational improvement.
Core Skills
- **Data Management & Analysis:** SQL, VBA, MS Access, Data Cleaning, Report Generation - **Data Visualization:** Power BI, Excel Dashboards - **Database Design & Development:** SQL Server, MySQL, phpMyAdmin - **Software Development:** VBA, MS Access, SQL Scripting - **Application Support:** ERP, POS, Crystal Reports, Add-on Deployment, RCA Reports, Business Process Documentation - **IT Support & Troubleshooting:** Operating Systems, Hardware, Networking, Software Configuration - **Network Administration:** ADDS, DNS, DHCP, VLAN, LAN, WAN - **Web Development:** HTML, CSS, Bootstrap, WordPress, ASP.Net (Web Forms & MVC) - **Graphic Design:** Adobe Illustrator, Photoshop, Premiere - **Technical Documentation:** Report Writing, SOPs, RCA, Process Documentation, System Manuals - **Typing Speed:** 40-50 WPM (English & Urdu)
Experience
### Application Support Officer **Imtiaz Group (Private) Limited** – Pakistans leading retail chain June 2025 – Present - Write, optimize, and maintain SQL Server queries, stored procedures, and scripts for performance and accuracy. - Design, develop, and maintain Crystal Reports to support business and operational needs. - Deploy and configure ERP/retail applications, add-ons, and database updates on central and store servers. - Troubleshoot and resolve application, database, and integration issues within agreed SLAs. - Provide day-to-day support for ERP, POS, iVend, and third-party applications. - Collaborate with vendors and internal teams to resolve technical and business-critical issues. - Conduct end-user training sessions on ERP and retail applications. - Prepare and maintain Business Process Documents, SOPs, and RCA (Root Cause Analysis) reports. - Monitor system performance and ensure availability, stability, and compliance with IT standards. - Handle complaints management and provide timely resolution to operational challenges. - Participate in system enhancements, including requirement gathering, testing, and user acceptance. - Ensure compliance with IT standards, security policies, and business continuity practices. ### Data Assistant & Health Worker **Indus Hospital & Health Network (IHHN) – Community Health Directorate** August 2017 – June 2025 - Led the development and maintenance of patient management software using VBA and MS Access, improving data accuracy, system efficiency, and user experience. - Conducted complex data analysis using SQL to identify trends, resolve discrepancies, and support healthcare decision-making, directly improving patient care services. - Developed interactive dashboards in Power BI and Excel to visualize key program metrics, enabling stakeholders to track performance and identify areas for improvement. - Implemented and maintained new software features based on user feedback and evolving program requirements, enhancing system functionality. - Prepared detailed monthly and quarterly reports, analyzing healthcare performance data and presenting actionable insights to program coordinators. - Ensured the smooth operation of clinic activities, managing patient flow and coordinating with pharmacy services. ### IT Support Specialist (Freelance) **Freelance IT Consultant** 2019 – Present - Delivered IT support for various clients including homes, offices, and schools, resolving issues related to operating systems, hardware, and network configurations. - Implemented and managed network infrastructures, including ADDS, DNS, DHCP, VPN, and VLAN, ensuring seamless connectivity and performance. - Troubleshot and repaired hardware issues, provided system upgrades, and configured software applications to meet client requirements. - Supported clients in managing small- to medium-scale IT environments, ensuring secure and efficient system performance.
Qualification Details
**Bachelor of Science in Software Engineering** (In Progress) ILMA University (Formerly IBT), Karachi 2021 – Present **Intermediate in Commerce** Karachi Board 2016 – 2018 **Matriculation in Science** Karachi Board 2014 – 2016