HIRA ALI SHAHZAD
Convocation Year: 2026
Email: hira.askari8@gmail.com
Contact: +61 402356794
Objective: To strengthen my leadership and business management capabilities by applying my experience as
a business founder, while expanding my strategic, analytical, and operational skills through new
professional opportunities.
Core Skills
Business strategy and planning • Entrepreneurial leadership • Decision-making and problem-solving • Financial management & cash flow control • Negotiation and supplier management • Risk management • Inventory management • Import-export coordination
Experience
Founder Jarri Lights / Syed Group Pty Ltd Melbourne, VIC, Australia | 2020 – Present • Founded and managed a lighting business covering product sourcing, pricing, suppliers, sales, and customer experience • Designed and curated lighting products aligned with market trends and customer needs • Managed B2C and B2B customers across Australia and USA, including sales, support, and consultations • Handled website management, SEO, digital marketing, and product photography • Managed inventory, procurement, international suppliers, logistics, and import export operations • Oversaw financial operations including invoicing, budgeting, and cash flow management Help Desk / Customer Support Dexterous Electrotechnologists Melbourne, VIC, Australia | 2017 – 2020 • Delivered customer support across multiple channels and resolved service requests efficiently • Managed customer tickets using Zendesk and ensured timely issue resolution • Maintained accurate customer and service records using CRM systems • Provided basic IT support including hardware and software troubleshooting • Supported inventory tracking and stayed updated on products and promotions
Qualification Details
Bachelor of Information Technology Institute of Business and Technology Karachi, Pakistan | Graduated: December 2015 Certificate IV in Digital Designs Melbourne School of Interior Design Melbourne, VIC, Australia | Graduated: December 2019