SHAHZAIB SHAMS
Convocation Year: 2025
Email: shahzaib_shams@hotmail.com
Contact: 03339229465
Objective: Experienced and highly skilled Application Support Executive with over 5 years of experience in the IT industry. Proven track record of providing exceptional technical support and troubleshooting for various software applications. Recognized for my ability to quickly identify and resolve complex issues, resulting in a significant increase in customer satisfaction.
My biggest achievement includes implementing a new Health Management Information System. With strong attention to detail and a passion for continuous learning, I am confident in my ability to excel in any challenging environment.
Core Skills
Application Support Business Analysis Software Quality Assurance Manual Testing User Training & Support Report Generation UAT (User Acceptance Testing) Project Coordination Performance & Load Testing HMIS Systems Communication & Problem Solving IT Service Desk Operations Troubleshooting Stakeholder Coordination
Experience
Company Name Job Designation Duration The Indus Hospital & Health Network Senior Application Support Executive Nov 2024 – Present The Indus Hospital & Health Network Application Support Executive Nov 2022 – Nov 2024 The Indus Hospital & Health Network IT Service Desk Executive Mar 2018 – Oct 2022
Qualification Details
Year Degree Institution Location 2023 MS in Computer Science ILMA University Karachi, Pakistan 2018 BS in Computer Science ILMA University Karachi, Pakistan 2012 Intermediate Government College Karachi, Pakistan 2009 Matriculation Nasra School Karachi, Pakistan