Experience
Assistant Manager Customer Support & Business Development Gudia Pvt Ltd. | July 2023 – Present Market Research & Analysis: Identify potential clients and suppliers in the pharmaceutical sector. Analyze market trends, competitor activities, and customer needs. Client Acquisition & Relationship Management: Coordinate with clients to understand product requirements and source suitable options from global partners. Sales & Business Development: Prepare and follow up on proposals, quotations, and orders; negotiate pricing, contracts, and delivery terms. Coordination & Communication: Act as a liaison between the supplier and the client to ensure smooth transactions; ensure timely documentation, including proforma invoices, LC handling, and shipping details. Regulatory & Compliance Support: Understand local drug registration processes and support clients with regulatory documentation; ensure all transactions comply with pharmaceutical regulatory standards. - Customer Support Executive Gudia Pvt Ltd. | July 2022 – July 2023 Coordination with team of sales & operations (Karachi, Lahore & Islamabad). Responding to price inquiries from clients and ensuring pleasant relationship with them. Researching organizations and individuals to find new opportunities, increasing the value of current customers while attracting new ones. Negotiation, communication, and relationship building with local and offshore vendors. Planning and overseeing new marketing initiatives. Import/export documentations. Finding and developing new markets and improving sales. Inventory management for local supplies. Handling customers when there are delays in their shipments. Persuading suppliers & customers. Manages schedules, organizes office functions, and oversees daily operations of the department. Manage and coordinate the logistics of international shipments, including customs clearance and documentation. - Customer Support Officer Hospital Supply Co-operation | July 2020 – July 2022 Develop and implement strategies to optimize supply chain operations, including inventory management, transportation, and warehousing. Negotiate contracts with suppliers and vendors to ensure cost-effective and timely delivery of goods and services. Monitor and analyze market trends and customer demand to ensure the timely delivery of products. Design and implement systems to track and monitor inventory levels and ensure timely replenishment. Manage and coordinate the activities of the supply chain team, including setting goals and objectives. Analyze and monitor customer feedback to identify areas of improvement in the supply chain process. Design and implement systems to track and monitor inventory levels and ensure timely replenishment. - Sales & Marketing Co-ordinator RECH International | 2018 – July 2020 Dealing with correspondence and phone calls. Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive. Booking and arranging travel, transport and accommodation. Organizing events and conferences. Reminding the manager/executive of important tasks and deadlines. Typing, compiling and preparing reports, presentations and correspondence. Managing databases, filing system & stocks. Liaising with staff, suppliers and clients.