MUHAMMAD BILAWAL TAHIR
Convocation Year: 2026
Student ID: BB-6549
Email: bilawal.tahir74@gmail.com
Contact: 03320234512
Objective: IT professional with 5+ years of experience in information security, system administration, and technical support. Proven expertise in troubleshooting, Active Directory management, and enterprise security solutions deployment. Strong background as a Cyber Security Analyst, IT Support Engineer, and IT inventory manager. Certified XDR Professional with hands on experience in Trend Micro security products.
Core Skills
IT Troubleshooting (Hardware & Software) - Active Directory & User Access Management - SAP Operations (PR, GRN, GI, Reservations) - Office 365 Administration - Trend Micro Security Solutions (Apex One, XDR, CAS) - Network Infrastructure Management - IT Inventory & Asset Management - Service Desk Support (ManageEngine) - Technical Documentation
Experience
IT Support Specialist Ismail Industries Ltd. (Aug 2019 Present) Manage IT inventory of 500+ assets (laptops, desktops, printers). Administer SAP procurement processes with 95% accuracy. Reduced helpdesk ticket resolution time by 30% through improved workflows. Deployed enterprise Trend Micro solutions (Apex One, XDR). Migrated 200+ user accounts in Active Directory migration project. Configured Office 365 for 150+ users with zero downtime. - Medical Representative F&S Company (Jan 2019 Jul 2019) Conducted product presentations to healthcare professionals. Achieved 120% of quarterly sales targets. Research Auditor AC-Nielsen (Dec 2016 – Dec 2018) Collected and analyzed FMCG market data. Improved data accuracy by 25% through new verification methods.
Qualification Details
BSCS Computer Science ILMA University (Gulshan Campus) Graduated - Intermediate (Pre Engineering) Govt. Comprehensive College HSC Board - Matriculation (Computer Science) Metropolitan School SSC Board