AMIN ALI NAQVI
Convocation Year: 2026
Student ID: BB-6790
Email: engr.syedfaiqali@gmail.com
Contact: 03308288388
Objective: Results-driven IT & Cybersecurity Specialist with over 6 years of experience in network administration, system support, and cybersecurity operations. Skilled in troubleshooting complex IT issues, managing Windows and Linux environments, and handling enterprise tools such as Microsoft 365, Exchange Server, and virtualization platforms. Proven expertise in network monitoring, router and switch configuration (Cisco & Mikrotik), and security systems including CCTV and biometric devices. Strong background in customer support, IT infrastructure management, and system optimization, with a commitment to delivering reliable and secure technology solutions.
Core Skills
- Network Troubleshooting & Monitoring (NMS, PRTG, SolarWinds) - Linux Administration (Ubuntu, Debian, Mint, Black Hat) - Virtualization (Hypervisor) - Microsoft Office 365 & Exchange Server - Windows Server Administration (2012, 2016, 2019) - Active Directory Management - CCTV, IP Phone & Biometric Configuration - Remote Desktop Tools (VNC, Any Desk, Central Desktop) - Mikrotik & Cisco Routers / Switches - GPON, PSTN & Smart TV Services - CRM & X-Lite Softphone Support - Inventory Management
Experience
**Technical Specialist** Inbox Business Technologies – Karachi, Pakistan August 2023 – Present - Troubleshot and resolved network issues - Installed and configured scanners, printers, and related hardware - Configured and troubleshot Microsoft Teams - Performed software upgrades and patch management - Served as Linux Administrator (Ubuntu, Black Hat, Debian, Mint) - Managed virtualization using Hypervisor - Configured and troubleshot Microsoft Office 365 and Admin Panel - Used remote desktop tools (VNC, Central Desktop, Any Desk) - Configured and troubleshot Microsoft Exchange Server - Managed multiple ISPs - Maintained inventory records - Installed Windows and software - Arranged video conferencing meetings using Zoom and ZONG link-up **IT Specialist** Electronic Safety & Security Pvt Ltd – Karachi, Pakistan January 2022 – July 2023 - Installed and configured CCTV systems - Managed Windows Server 2012, 2016, and 2019 - Installed and configured IP phones - Performed systems software installation and troubleshooting - Provided CRM software support - Used X-Lite softphone - Delivered system and hardware support - Handled Windows migration and version upgrading - Configured email (POP3, IMAP, Zimbra) - Managed Google Workspace Drive - Checked system security and antivirus validation - Performed system and software updates - Managed switches, Mikrotik routers, and Cisco routers **IT Support Officer** Ravi Exchange Pvt Ltd – Karachi, Pakistan July 2020 – January 2022 - Troubleshot network issues - Installed and configured CCTV and network systems - Configured biometric machines (ZKTECO) - Installed and configured scanners and printers - Resolved network failures - Used remote desktop tools (VNC, Central Desktop, Any Desk) - Arranged meetings and video conferencing using Zoom and ZONG link-up - Managed Windows Server 2012, 2016, and 2019 - Handled Active Directory - Installed and configured IP phones **IT Consultant (Deputed at Optix Pvt Ltd)** Expert Security – Karachi, Pakistan February 2018 – May 2020 - Provided customer-end support - Delivered email and video conference support - Offered online technical support (OTS) - Managed GPON services and product services - Used X-Lite softphone - Handled customer relations and delivered best customer service - Provided online network support (ONS) - Monitored networks using NMS, PRTG, and SolarWinds - Configured switches and routers - Performed port forwarding - Troubleshot and configured Online Network Terminal (ONT) - Assigned cases to relevant departments - Coordinated with network teams - Supported services including GPON, PSTN, and Smart TV - Resolved network issues (slow browsing, dead slow, no browsing) **Internnee Engineer** Pakistan Telecommunication Company Pvt Ltd – Karachi, Pakistan August 2017 – December 2017 - Performed IT support tasks - Conducted quality assurance - Worked in Survey OTDR Department - Supported Network Operating Centre - Assisted Technical Network Monitoring Department
Qualification Details
**MS Computer Science (Specialized in Cyber Security)** ILMA University, Karachi Graduated 2024 **B.E. Electronics (Registered Engineer PEC)** UIT Hamdard University, Karachi Graduated 2017 **FSC Pre-Engineering** Govt Boys Higher Secondary School Mirpurkhas Graduated 2009 **Matriculation** The Eastern Public School Mirpurkhas Graduated 2007