SARAH NAGEEN
Convocation Year: 0
Email: sarahnageen2@gmail.com
Contact: 318 2200408
Objective: Versatile and accomplished professional with a strong background in diverse sectors, including banking, healthcare, and administration. Currently excelling as a Universal Teller at Dubai Islamic Bank, I bring extensive experience from previous roles as a Customer Care Specialist at United Bank, a Junior Officer at Indus Hospital Karachi, and an Office Assistant at Dr. Ziauddin Hospital. My commitment to excellence is complemented by a Masters Degree in Accounting and Finance and a suite of certifications, including Advanced Excel and Word, Infection Control, Orthopedic Session, Boutique Basic Course, and Career Counseling Certification from CAMS. Adept at navigating multifaceted environments, I am poised to contribute my skills and expertise to drive success in a dynamic professional setting.
Core Skills
## Professional Skills - Proven ability to excel across diverse sectors with strong adaptability - Superior customer service delivery ensuring client satisfaction and loyalty - Strong administrative capabilities supporting efficient office operations - Solid foundation in financial principles from Masters in Accounting and Finance - Extensive experience in banking, healthcare, and administration - Effective analytical and decision-making skills for problem-solving ## Technical Skills - Microsoft Office - Email Handling - File Management - Internet Research - Basic Troubleshooting - Video Conferencing Tools - Database Management
Experience
**Universal Teller** Dubai Islamic Bank – Karachi, Pakistan Oct 2023 – Present - Audited transactions for accuracy, including verifying signatures and reviewing account balances - Provided information about products and services to customers, such as loans, mortgages, savings plans, checking accounts, credit cards, and home equity lines of credit - Processed checks, including depositing funds into customer accounts and paying bills on behalf of customers - Delivered customer service by answering questions, assisting with transactions, and referring complex issues to appropriate personnel - Performed administrative duties, including maintaining computerized records of accounts and preparing reports on client activity - Processed loan applications and related paperwork such as mortgage applications, deeds of trust, title transfers, and settlement documents **Customer Care Specialist / Digital Banking** United Bank Limited – Karachi, Pakistan May 2023 – Oct 2023 - Identified customer needs and assisted customers in using specific digital banking features - Analyzed and reported product malfunctions by testing scenarios and impersonating users - Updated internal databases with information about technical issues and useful customer discussions - Monitored customer complaints on social media and reached out to provide assistance - Shared feature requests and effective workarounds with team members - Informed customers about new features and functionalities **Junior Officer** Indus Hospital & Health Network – Karachi, Pakistan May 2022 – Apr 2023 - Maintained records of patient visits and treatment plans to track patient progress - Taught patients about their conditions and how to manage them - Provided advice on preventative healthcare practices such as diet and exercise - Wrote reports about patient examinations and diagnoses for use in legal or insurance contexts - Offered counseling or psychological support to patients with mental health issues - Performed physical examinations on patients, checking for signs of disease, trauma, or other medical conditions **Office Assistant / Operation Theater** Dr. Ziauddin Hospital – Karachi, Pakistan Jun 2021 – May 2022 - Managed overtime records for all staff members within the Operation Theatre Department - Maintained comprehensive and accurate departmental records - Coordinated and managed weekly meetings to facilitate effective communication and collaboration - Performed various administrative tasks to support smooth day-to-day operations in the operation theatre - Handled finance and HR-related responsibilities while ensuring compliance with protocols - Streamlined office processes and implemented efficient workflows to enhance operational effectiveness
Qualification Details
**MBA – Banking & Finance** (Currently Enrolled) ILMA University, Karachi **Master of Accounting & Finance** Virtual University, Karachi 2024 **Bachelor of Commerce (B.Com)** University of Karachi 2021 **Intermediate** Govt. Commerce & Economics College, Karachi 2018 **Matriculation** Happy Home School, Karachi 2016