AMAN MALIK
Convocation Year: 2026
Student ID: BB-4873
Email: amaaanmalik110@gmail.com
Contact: 03152575459
Objective: Versatile and results-driven professional with over 10 years of combined experience in Social Media Management, Sales, and Quality Assurance.
Proven expertise in driving brand engagement across digital platforms, achieving sales targets, and leading QA teams to ensure service excellence.
Adept at strategizing content, managing teams, optimizing performance metrics, and delivering outstanding customer experiences.
Strong communicator with a passion for growth and continuous improvement.
Core Skills
- Social Media Marketing - Sales Consultant - Performance Evaluation - Amazon - Daraz - MS Office - Photography - Familiarity with QA Tools - CAD/CAM
Experience
**Quality Assurance Team Lead** Waaada Digital Pvt Ltd (Call Center) Karachi, Pakistan March 2022 – Present - Led QA team in monitoring and improving call center performance and service quality - Conducted performance evaluations, training, and coaching to enhance team efficiency - Optimized QA processes and metrics to ensure high customer satisfaction and compliance **Sales Executive** EFU Life Assurance Karachi, Pakistan December 2019 – January 2022 - Drove sales targets through direct customer engagement and relationship building - Consulted clients on insurance products, achieving consistent sales goals - Built and maintained a strong client portfolio with focus on retention and upselling **Social Media Executive** Mystic Advertising Karachi, Pakistan August 2014 – May 2019 - Managed social media accounts and campaigns across multiple platforms - Created engaging content to boost brand visibility and audience interaction - Analyzed performance metrics and adjusted strategies for optimal results
Qualification Details
**Bachelor of Computer Science (BSCS)** Ilma University, Karachi 2022 **Intermediate** GDSC College, Karachi 2016 **Matriculation (Computer Science)** The Scholars Academy, Karachi 2014 **Additional Certification** CIT (Certificate in Information Technology)