SALEHA SHAIKH
Convocation Year: 0
Email: salehashaikh024@gmail.com
Contact: 03021238574
Objective: Be a flexible, adaptable person and supporting unwaveringly to the firm with the knowledge of my interpersonal skills in every activity through my liabilities
Skills: Customer Service. - Administration. - Database Management. - Document Preparation. - Production Operations. - Communication. - Problem Solving. - Teamwork
Experience
2022-01-01 to 2023-01-01. - Customer Care Confiance Karachi. - Handled inbound and outbound customer calls for pet hospital services and retail stores. - Provided accurate information regarding hospital operating hours, available services, and pet treatment charges. - Addressed and resolved customer complaints related to products and services in a professional and timely manner. - Responded to customer queries and concerns through calls, messages, and social media platforms. - Processed orders for pet food and accessories using CRM software. - Managed customer communications via Facebook, Instagram, and WhatsApp. - Coordinated with internal teams to ensure quick resolution of customer issues and complaints. - Conducted follow-up calls to collect customer feedback and improve service quality. - Maintained and updated customer records, complaints, and order details in the CRM system. - 2021-01-01 to 2022-01-01. - Administrator Bright Career School Karachi. - Made soft and hard copies of examination papers for all classes. - Scheduled and coordinated staff and other meetings. - Worked on a database for students information, results, and other records. - Collated and distributed mail. - Wrote and edited documents from letters to reports and instructional documents. - Created and maintained filing systems, both electronic and physical. - Made syllabus distribution weekly. - 2020-01-01 to 2021-01-01. - PD Worker Transsion Tecno Electronics Pvt. Ltd Karachi. - Operated production equipment. - Assembled machinery parts. - Stored products and materials. - Met deadlines of individual production tasks during the shift. - Reported on defective products or machinery. - Checked stock levels and reported deficiencies in products or raw materials
Qualification Details
Bachelors Business Administration Karachi Pakistan. - Intermediate Pre-Medical Karachi Pakistan. - Matriculation Bio Science Karachi Pakistan