FAEZAH ANDLEEB
Convocation Year: 2026
Student ID: BM-26540
Email: Zartasha_h@yahoo.com
Contact: 03452205684
Objective: Dynamic Executive Officer with a proven track record at Jubileelife Insurance Company, excelling in customer relationship management and organizational leadership. Expert in developing retention strategies and empowering teams, enhancing customer experiences, and driving process improvements. Recognized for motivating staff and achieving significant operational goals through effective problem-solving and emotional intelligence.
Core Skills
Public Speaking Financial leadership Organizational leadership Emotional Intelligence Problem Solving Process Improvement Company leadership Customer Relationship Management Business administration
Experience
Executive Officer Jubileelife Insurance Company | Karachi, Pakistan March 2017 - Current Coordinated with leaders across regions to identify and develop retention strategies. Motivated and inspired staff to champion company mission and values. Helped team members tackle daily workloads with confidence through empowered training and motivational strategies. Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement. Established clear expectations and objectives for team members and helped each achieve goals. Managed and prioritized multiple tasks, tracking status and solving issues to meet deadlines. Sales Associate Lakhani Builders | Karachi, Pakistan October 2015 - October 2016 Enhanced customer loyalty through exceptional service and follow-up. Maintained clean and organized sales floor to enhance customer experience. Collaborated with team members to meet sales targets. Customer Service Officer Zheel Sciences Studies & Research Center | Karachi, Pakistan January 2015 - July 2015 Marketed company products to new and existing customers via inbound and outbound calls. Supported customers needing help with setting up accounts, processing payments and correcting errors. Increased accounting accuracy by reviewing and reconciling charges. Managed high-volume call center, ensuring customer satisfaction and issue resolution. Customer Service Representative K-Electric | Karachi, Pakistan May 2012 - December 2014 Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication. Enhanced customer loyalty by providing personalized service solutions.
Qualification Details
Master of Business Administration (M.B.A.) - Human Resource Management Ilma University, Korangi Creek, Karachi July 2025 Bachelor of Commerce - Commerce Govt Degree Sc & Com College for Women, F.B Area Karachi June 2008 Diploma of Business Administration - Commerce Ghazi Foundation, Gulshan Iqbal No 3 Karachi March 2003 Matric certificate - Science Al-Mujaddid High School, Nazimabad No 2, Karachi March 2019