Experience
Assistant Manager — E.Ocean, Karachi July 2025 – Present Ensured service compliance with organizational policies and industry regulations Monitored procurement and SOP adherence for cost efficiency Managed SLAs, contracts, and vendor/client relationships Led customer success initiatives to improve retention Assistant Customer Relations Manager — Toyota Highway Motors, Karachi Sep 2024 – Jul 2024 Oversaw CRM, ERP, and corporate dealings Conducted departmental audits and compliance checks Managed vendor relations, supply chain, and billing Led training, assessments, and MIS reporting Billing Officer & Training Executive — Encephalon System, Karachi Aug 2023 – Aug 2024 Ensured accurate payment processing and MIS updates Maintained records and compliance with CP policy Handled data tracking and documentation Officer Corporate Services — UBL Corporate Service Group, Karachi Jun 2022 – Aug 2022 Managed vendor and supply operations Verified billing and supported budgeting via P2P system Acted as single point of contact for payment-related queries Processing Officer — UBL Centralized Fuel Department, Karachi Feb 2022 – Jun 2022 Maintained vendor MIS and fuel quantity comparisons Verified challans and conducted product quality tests Relationship Officer — UBL Airport Lounge, Karachi Oct 2021 – Jan 2022 Delivered high-level customer service Coordinated internally and managed client interactions Phone Banking Officer — UBL, Karachi Oct 2020 – Oct 2021 Handled customer complaints and support across multiple portals Acted as liaison between clients and departments Customer Support Executive — PTCL, Karachi Jan 2020 – Sep 2020 Retained customers and resolved technical issues Managed CRM, Cisco, Oracle, and Nadra verification portals Sales Officer — Eclipse Trading, Karachi Dec 2017 – Dec 2019 Managed vendor relations and client invoicing Handled resource planning and proactive sales initiatives
Qualification Details
MBA (Marketing) Ilma University BBA Ilma University Intermediate (Pre Engineering) Govt. College For Men Nazimabad. Matric (Computer Science) Sunbcams Grammer School F-14, Block F, North Nazimabad Karachi.