SHAIKH AHTESHAM
Convocation Year: 2025
Student ID: BB-4299
Email: AHTESHAMSHAIKH98@YAHOO.COM
Contact: 03312233474
Objective: To apply my experience in business technology and technical support to improve system reliability and user satisfaction, contribute to process improvements, and grow into a senior IT role within a dynamic organization.
Core Skills
Technical Support; Troubleshooting; Hardware Maintenance Operating Systems; Windows; MS Office Basic Networking; Ticketing Systems; Vendor Coordination Documentation; Process Improvement; Team Collaboration Clear verbal and written communication
Experience
Junior Support Officer — Artistic Garment Industries AGI DENIM (Pvt) Ltd. Business Technology · Sep 13, 2021 – Present Confirmed permanent employee as of Oct 17, 2024. Provide day-to-day technical support for internal users, troubleshoot hardware and software issues, and manage support tickets. Assist with system maintenance, software deployments, and vendor coordination to ensure timely resolution of incidents. Maintain technical documentation, contribute to process improvements, and collaborate with cross-functional teams to support business operations.
Qualification Details
BS – (Computer Science) Ilma University (Formerly IBT) HSC Pre-Engineering Govt Degree Science & Commerce College Landhi Korangi SSC Science All Foundation Academy Secondary School