SHAMSHAD MEHAR
Convocation Year: 2025
Email: shamshadmehar@yahoo.com
Contact: 03453742078
Objective: Dedicated and experienced HR professional seeking a challenging role in a reputable organization. Committed to professional growth, fostering creativity, and making a meaningful impact through strategic HR practices and employee development.
Core Skills
Microsoft Office ERP Systems PCI Compliance Awareness HSSE Program Coordination Digital Marketing (Certified by IDM Pakistan)
Experience
Deputy HR Manager – Pizza Max (Ata Food Pvt Ltd) Jul 2022 – Present Managed end-to-end recruitment and selection processes Provided HR guidance on employee relations and conflict resolution Facilitated training and development programs Conducted turnover analysis and training need assessments Maintained HR databases and ERP systems Led a delivery support center with 32 employees Assistant Manager – Training & QA – Pizza Max (Ata Food Pvt Ltd) May 2021 – Jul 2022 Conducted onboarding and product update huddles Evaluated calls and provided feedback Trained CCRs and verified upsell performance Supported HOD in daily operations Executive – Training & Development – Ibex (A TRG Company) Sep 2017 – May 2021 Delivered new hire training and refresher modules Conducted training needs analysis and liaised with QA and operations Executive – QA & Medical Counsellor – Ibex (A TRG Company) May 2014 – Aug 2017 Managed escalation and side effect calls Evaluated call quality and provided feedback Executive – Customer Support – Ibex (A TRG Company) Apr 2013 – Apr 2014 Handled inbound calls and product inquiries Logged and resolved customer complaints
Qualification Details
BBA – Business Administration Ilma University (Formerly IBT) Intermediate – Pre-Medical Govt. College for Women, Shahrah-e-Liaquat Matric – Science Group Daffodils Academy (Karachi Board)