MUHAMMAD FARJAD CHUGHTAI
Convocation Year: 2025
Email: Farjadchughtai@gmail.com
Contact: 03218983891
Objective: Experienced IT professional with over 5 years of hands-on expertise in system installations, configurations, troubleshooting, and infrastructure support across enterprise-level environments. Proven ability to manage hardware/software issues, optimize system performance, and ensure seamless network operations. Known for being a confident, adaptable team player with strong problem-solving and communication skills.
Core Skills
OS Installation & Troubleshooting (Windows 10/7/XP/Vista) Windows Deployment (ImageX, MDT, WDS) Cisco IP Phones & Softphones Microsoft Outlook (2003–2013) Hardware Diagnostics & Replacement System Documentation & SLA/KPI Compliance Infrastructure Availability & Backup Strategies Cross-departmental Technical Coordination
Experience
System Support – Windows Ibex Global Pakistan (Virtual World) | June 2018 – Present Managed system audits, hardware replacements, and performance tracking Installed and maintained server software/hardware Monitored LAN/WAN services and resolved client-side application issues Coordinated with cross-functional tech teams Handled website HTML uploads and data tasks System Engineer – Windows Ibex Global Pakistan | Jan 2018 – June 2018 Troubleshot web-based applications and server-level issues Collaborated with network, telephony, and system admin teams Performed system audits and hardware/software updates Liaised with vendors for technical resolutions System Engineer – Windows DGS Digital Global Services | May 2013 – Dec 2017 Designed and managed networks for 200+ PCs in a call center setup Administered virus protection, backups, and hardware maintenance Used JIRA Agile for ticketing and issue tracking Led troubleshooting and technical support for software and infrastructure
Qualification Details
BS Computer Science — Ilma University F.Sc (Pre-Engineering) — Islamia Government College Matriculation (Science) — Sarfaraz Public School