YASEEN AKHTAR
Convocation Year: 2025
Email: yaseenuh@hotmail.com
Contact: 03333053567
Objective: Dedicated and results-driven Customer Service Executive with 08 years of experience delivering exceptional customer experiences. Proven track record of resolving issues efficiently, improving customer satisfaction, and driving loyalty.
Core Skills
Customer Relationship Management Conflict Resolution and Negotiation Communication and Interpersonal Skills Time Management and Organizational Expertise CRM Software and Helpdesk Tools Proficiency Tools: Ziwo, Slack, ERP, FlowHCM, Thunderbird
Experience
eZhire – Dubai, UAE Sr. Customer Service Executive August 2024 – Present Invinci IT Solutions – UK, US, Canada Front Sales & Upselling May 2022 – July 2024 Taxis Network – UK Customer Support Specialist April 2020 – April 2022 Agha Khan University & Hospital Customer Support Specialist March 2019 – March 2020 Summit Bank Customer Service Executive January 2016 – January 2019
Qualification Details
Masters in Banking & Finance Ilma University 2018 – 2020 Bachelor of Commerce Karachi University 2014 – 2016 Intermediate External Candidate Matriculation Green Land Public Secondary School